Refund Policy

CrossPath Global operates a transparent fee and refund framework designed to be fair to both clients and the firm.

Professional fees

Professional fees are earned progressively as case work is performed. Portions of the fee corresponding to work already completed are not refundable.

Government fees

Government, embassy and third-party fees are paid to external authorities and are not refundable by CrossPath Global.

Cancellation by the client

If a client cancels before substantive work has begun, we will refund the corresponding portion of the professional fee, less an administrative charge.

Visa refusal

A visa refusal does not automatically entitle a client to a refund, provided CrossPath Global has performed the agreed scope of work.

How to request a refund

Refund requests should be sent via WhatsApp or email. Our team will respond within 7 business days.